For over 30 years Bolton Hospice has been offering free expert care and support to local people facing terminal or life-limiting illness and their families both within the hospice and at home. Our organisation is loved and respected across Bolton and beyond, but wouldn’t exist without the hard work and commitment of our staff and volunteers and the support of the local community.

Fundraising plays a pivotal role within our organisation. Our retail stores are responsible for raising both revenue and awareness within the community. We have an ambitious plan to both increase revenue in our stores, increase awareness of the hospice in our community, improve the way we work and create a fun and rewarding place to work and volunteer.

Our patients and their families tell us that Bolton Hospice has not only provided care but given them compassion, dignity and respect when they needed it most. So if you are looking for a challenging and rewarding new role and share our values, now is an exciting time to join us and make a real difference to the lives of local people facing life-limiting illnesses through your work.

Shops Manager – Horwich & Westhoughton

37.5 hrs over 5 days per week

including weekends & bank holidays on a rota basis

£21,730 - £23,177

The role:

You’ll maximise profit for Bolton Hospice through your effective management of our charity shops in Horwich and Westhoughton – leading and motivating a large team of volunteers to deliver an excellent customer experience.

You’ll recruit, train and support volunteers and continually seek ideas and implement changes to increase takings and improve quality, whilst ensuring your shops are safe and well-maintained environments.

What you need:

Alongside retail experience you will need to have excellent communication and interpersonal skills and be enthusiastic about the opportunity to work alongside a large and diverse team of volunteers.  You’ll be responsible for driving sales in your store, controlling costs and maintaining standards.  You’ll have an appreciation and understanding of charity retail and why it’s one of the fastest growing areas in the industry.

You must be able to manage and prioritise your workload, including tackling the challenges of multi-site management.

You will be comfortable in working to targets and excited about the opportunity to meet them and contribute to year on year income growth.

Experience of charity retail, including retail gift aid, would be an advantage but is not essential.

Finally, and most importantly, you will need to be passionate about our cause and demonstrate a strong commitment to the hospice’s values of compassion, respect, professionalism, excellence, inclusivity and collaboration.

Why Bolton Hospice?

You will be working within a friendly and committed team, based predominantly within our charity shops. You’ll be supported to develop and implement your own ideas to make a positive impact on income and the customer experience. We offer our employees an attractive benefits packages, including generous annual leave (starting at 35 days a year including Bank Holidays, pro rata for part time), a contributory stakeholder pension scheme, life assurance, membership of a healthcare cash plan and excellent training opportunities.

To apply please download the job description and an application form & email applications to recruitment@boltonhospice.org

Closing Date for Applications: 14th May 2023

Bolton Hospice welcomes applications from all sections of the community, regardless of age, disability, sex, race, religion or belief, marital status or sexual orientation.  Any appointment will be made on merit alone. Any offer of employment will be subject to a satisfactory DBS check.  Bolton Hospice has a No Smoking Policy.