Our mission & values

Our Values

Our Principles:

Equity of access based on identified patient need and priorities for care
The promotion of dignity, respect and compassion
The provision of quality, holistic, seamless, co-ordinated care
The delivery of education and training for our workforce and stakeholders
Being open, inclusive and independent and by working with integrity, honesty and openness
Being committed to safe, compassionate care for all
Preserving the independence, dignity and individuality of the patient
Providing excellent standards of clinical and nursing care
Providing spiritual care and support for all faiths and none

To see death acknowledged as part of life
To be treated with dignity, respect and privacy, according to our wishes
To value each individual and the contribution we may still wish to make to our family, job or social network, in a caring and supportive way
To have clear, honest and tailored information and good communication throughout illness and frailty

If appropriate, to be told clearly and compassionately the reality that death is coming
To be provided, where possible, with a sense of how long illness may last and information about what can be expected, to allow time to plan
To be given the opportunity to make a plan of care in advance, which takes account of our wishes and to have that respected by health, social care and all other services

To have access to end of life care in the location we choose, with every effort made to support this
To have a named key worker who will organise and coordinate care, including where this cuts across organisational boundaries
To have clear information about whom to contact around the clock and seven days a week if advice or care is needed at home
To be given every opportunity to take part in decisions which affect care. If the person who is dying is unable to do this then views of people close to them must be taken into account
To receive speedy, practical help for the end of life
To receive the best care and support with any social difficulties
To have help to control physical pain and to alleviate emotional distress, if they occur

To have support with the practicalities of dying, death and matters after death
To receive appropriate emotional or spiritual support, with our beliefs and values honoured
To have access to appropriate specialist support, including, if required, for families, partners, carers and staff. This may be before or after death occurs